Patient Care Front Desk Specialist

Behavioral Health Clinic, LLC; Eau Claire (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefit package

Opportunities for advancement and/or领导

Paid Time Off and Holidays

Job summary

Behavioral Health Clinic, LLC is seeking a Full-Time Front Office Specialist in Eau Claire to deliver friendly, professional reception and administrative support. You will greet patients, schedule appointments, verify demographics, process payments, and maintain EMR records with accuracy and HIPAA compliance.

The role requires strong communication, multitasking, and proficiency with Microsoft Office and Zoom-based systems.

Qualifications

• Strong verbal and written communication skills.
• An ability and comfort in multi-tasking with a high degree of detail orientation, while utilizing knowledge of company attributes to trouble-shoot dynamic and often live conversations in a positive and confident tone, to find resolution in conflict in a calm fashion.
• Knowledge and general proficiency in using Microsoft Office programs, internet-based email programs, and social media sites.
• Experience and familiarity with general office equipment, including Zoom phone systems (multi-lines), merchant accounts hardware and video conferencing software and hardware.
• A high level of self-motivation and initiative to complete tasks and problem-solve, while appreciating and organizing these in the context of organizational priorities.
• Ability to take responsibility for own actions, including the impact of own decisions on clients and others, to include: taking appropriate action when anyone in the organization violates standards or regulations; acting in a way that demonstrates deep personal integrity and serves as a positive example of why others should trust the organization; and viewing oneself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make.
• Ability to effectively function and thrive within a team environment. Knowledge and general proficiency with health care billing and insurance preferable.
• Ability to be flexible with availability based on the routine service fluctuations of the clinic. Willingness to learn.

Responsibilities

• Greet patients and guests in a cheerful and welcoming manner.
• Manage the patient/visitor’s needs in a confident and competent manner including check-in/check-out and form completion.
• Requesting and collecting payment for services
• Schedule appointments within company policy and complete follow-up documentation
• Ensure waiting area is tidy and pleasing
• Answer all incoming calls in a cheerful and welcoming manner and manage caller needs
• Communicate information to callers regarding BHC services, policies, and clinicians
• Maintain clinician schedules across programs and prep for next day schedules
• Place outbound calls for appointments, payments, records requests, insurance verification, and outreach
• Maintain records related to facilities, supplies, and equipment
• Troubleshoot and resolve technological issues and coordinate with external providers
• Other duties as assigned such as proofreading reports and outreach endeavors

Skills

Verbal communication

Written communication

Multi-tasking

Detail oriented

Self-motivation

Team player

Problem solving

Integrity

Tools

Microsoft Office

Zoom phone systems

Video conferencing software

Job description

Behavioral Health Clinic, LLC is seeking a Full-Time Front Office Specialist in Eau Claire to deliver friendly, professional reception and administrative support. You will greet patients, schedule appointments, verify demographics, process payments, and maintain EMR records with accuracy and HIPAA compliance.

The role requires strong communication, multitasking, and proficiency with Microsoft Office and Zoom-based systems.