Patient Experience Lead — Front Desk & Scheduling

Select Medical; Madison (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health/dental/vision plan

Company-matching 401(k)

Life and disability protection

Job summary

Select Medical in Madison, IN is seeking a Patient Service Specialist to greet and register patients, provide information, and coordinate appointments at the front desk. The role blends patient-facing service with administrative tasks to support clinic operations and care pathways.

The position requires a High School Diploma or GED and relevant front desk or medical office experience, with duties including insurance verification and copay collection to ensure smooth patient flow.

Qualifications

• High School Diploma or GED.
• 1 year of Front Desk Experience.
• Insurance Verification Experience.
• 1 year of Medical Office Experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team.
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Skills

Front Desk Experience

Insurance Verification Experience

Medical Office Experience

Education

High School Diploma or GED

Job description

Select Medical in Madison, IN is seeking a Patient Service Specialist to greet and register patients, provide information, and coordinate appointments at the front desk. The role blends patient-facing service with administrative tasks to support clinic operations and care pathways.

The position requires a High School Diploma or GED and relevant front desk or medical office experience, with duties including insurance verification and copay collection to ensure smooth patient flow.