Clinic Front Desk & Patient Services Specialist

trinityhealth; Indianola (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist in Iowa. The role greets patients and visitors, manages front desk duties, and maintains patient flow. You will verify insurance, enter demographics into the EMR, and collect copays at appointment times.

The position requires a high school diploma, BLS certification or the ability to obtain it within 3 months, and strict confidentiality. Strong communication and integrity are essential to reflect our values.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or within 3 months of hire.
• Mandatory Reporter training within 3 months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.
• Honesty, integrity and caring to reflect Trinity Health values.

Responsibilities

• Greet and check-in patients; ensure efficient admitting process compliant with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Copy/scan patient documents into the electronic medical record.

Skills

Interpersonal skills

Professional demeanor

English literacy

Confidentiality

Integrity

Education

High school diploma

Tools

Electronic Health Record

Job description

Trinity Health is seeking a Clinic Receptionist in Iowa. The role greets patients and visitors, manages front desk duties, and maintains patient flow. You will verify insurance, enter demographics into the EMR, and collect copays at appointment times.

The position requires a high school diploma, BLS certification or the ability to obtain it within 3 months, and strict confidentiality. Strong communication and integrity are essential to reflect our values.