Clinic Front Desk & Patient Services Specialist

Trinity Health; Ankeny (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health clinic seeks a Clinic Receptionist to greet patients and visitors, manage front desk tasks, schedule appointments, answer phones, verify insurance eligibility, and enter demographics in the EMR.

The role requires strong interpersonal skills, a high school diploma, and the ability to handle payments while maintaining confidentiality to support smooth patient flow in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• Ability to read, write and understand English; communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Professional demeanor aligned with Trinity Health values.
• Basic understanding of insurance terms and patient payments.

Responsibilities

• Check-in patients and complete steps for efficient admitting.
• Answer and route phone calls appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Scan/copy patient documents into the EMR.

Skills

Customer service

Phone handling

Appointment scheduling

EMR data entry

Insurance verification

Cash handling

Education

High school diploma

Tools

EHR systems

Job description

Trinity Health clinic seeks a Clinic Receptionist to greet patients and visitors, manage front desk tasks, schedule appointments, answer phones, verify insurance eligibility, and enter demographics in the EMR.

The role requires strong interpersonal skills, a high school diploma, and the ability to handle payments while maintaining confidentiality to support smooth patient flow in a fast-paced healthcare setting.