Clinical Front Desk & Patient Experience Coordinator

Trinity Health; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle calls, verify eligibility, and enter demographics and insurance data into the EHR.

This full-time, day-shift role requires strong interpersonal skills, confidentiality, and the ability to collect payments at the time of service. The position supports MercyOne Health System patients within the Trinity Health network.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and professionalism.
• Healthcare front desk experience is a plus.

Responsibilities

• Check patients in and ensure an efficient admitting process.
• Handle phone calls and direct to the appropriate staff.
• Schedule appointments following office guidelines.
• Collect copays and deductibles at the time of service.
• Enter patient demographics and insurance details into the EHR.

Skills

Front desk

Patient greeting

Phone handling

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle calls, verify eligibility, and enter demographics and insurance data into the EHR.

This full-time, day-shift role requires strong interpersonal skills, confidentiality, and the ability to collect payments at the time of service. The position supports MercyOne Health System patients within the Trinity Health network.