Clinic Experience Specialist — Patient Services

SmartRecruiters, Inc.; Sterling Heights (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Clinic Service Representative to serve as the first point of contact for patients, guiding them from check-in to check-out while supporting clinic staff and providers. You will verify insurance, handle basic cash collections, and ensure accurate registrations in a fast-paced environment that values service excellence and compassionate patient care.

Join a team dedicated to diverse populations and continuous learning at One Ford Place, near Amtrak and the

Qualifications

• High School Diploma or equivalent.
• Basic computer skills including navigating software and email.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal and communication skills for diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Customer service

Multitasking

Professional communication

Education

High School Diploma or equivalent

Job description

Henry Ford Health in Detroit is seeking a Clinic Service Representative to serve as the first point of contact for patients, guiding them from check-in to check-out while supporting clinic staff and providers. You will verify insurance, handle basic cash collections, and ensure accurate registrations in a fast-paced environment that values service excellence and compassionate patient care.

Join a team dedicated to diverse populations and continuous learning at One Ford Place, near Amtrak and the