Clinic Front Desk Concierge & Admin Support

Metro Physical & Aquatic Therapy; Wilkes-Barre (Luzerne County); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a professional Front Desk Receptionist to be the welcoming face of the clinic. You will manage front desk operations, handle calls, schedule patients, and support staff with administrative tasks in a fast-paced healthcare environment.

The ideal candidate has strong communication skills, prior customer service experience, and a professional appearance.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of receptionist or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with MS Office and scheduling software.
• Experience with multi-line phone systems and visitor management.

Responsabilités

• Greet and welcome patients and clients with warmth and professionalism.
• Screen and answer incoming calls, assisting patients over the phone.
• Process mail, packages, and deliveries in a timely and organized manner.
• Maintain office supplies and monitor stock levels.
• Provide administrative support to various departments.
• Maintain a clean lobby and reception area at all times.
• Utilize scheduling software and EMR systems to schedule patients and access chart information.
• Exercise discretion and maintain confidentiality.

Connaissances

Communication skills

Customer service experience

Confidentiality and discretion

Organizational & time management

Formation

High school diploma or equivalent

Outils

MS Office Suite (Word, Excel, Outlook)

Scheduling software

Multi-line phone systems

Description du poste

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a professional Front Desk Receptionist to be the welcoming face of the clinic. You will manage front desk operations, handle calls, schedule patients, and support staff with administrative tasks in a fast-paced healthcare environment.

The ideal candidate has strong communication skills, prior customer service experience, and a professional appearance.