Clinic Experience Coordinator

U.S. Physical Therapy, Inc.; New York (NY); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to manage front desk duties, assist clinicians, and ensure a welcoming experience for every patient. You will support scheduling, EMR data entry, and communications with physicians and patients, while maintaining HIPAA confidentiality and clinic standards.

The role requires a high school diploma or GED, medical office experience preferred, and proficiency in Google Suite.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, familiarity in EMR systems a plus.
• One year of customer service experience is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and ability to interact professionally, resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and adaptability to new programs.
• Ability to complete in-service training.
• Observe, evaluate, and record patients' conditions and changes in physical condition.
• Maintain professional attitude and conduct for patient welfare.
• Strong record-keeping and report-writing skills.
• Use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a changing environment.
• Excellent time management and organizational skills.
• Career-minded, long-term opportunities not seasonal or temporary.

Responsabilités

• Greets and welcomes patients and visitors with a friendly, helpful demeanor and checks in patients.
• Delivers high level of customer service, optimizes provider time and room usage.
• Manages scheduling operations with a focus on growth and efficiency.
• Maintains on-time patient flow by notifying clinicians of arrivals and any delays.
• Receives and processes incoming faxes promptly for timely communication.
• Performs data entry into the EMR system, including demographics and treatment plans.
• Generates reports and lists with accuracy, including financial reconciliations.
• Ensures co-pays are tallied and managed; handles patient credit.
• Sets up new and returning patient cases in Theraoffice and verifies insurance info.
• Contacts treating physicians for updated prescriptions and Plans of Care.
• Assists patients during therapy with heat, pool access, and exercises.
• Educates patients on proper equipment use and safety.
• Prepares treatment rooms and equipment before patient arrival.
• Answers calls from physicians, hospitals, and patients with exemplary service.
• Maintains inventory of PT supplies and anticipates needs.
• Performs other duties to support clinic operations and patient care.

Connaissances

Customer service

Communication skills

Teamwork

HIPAA knowledge

Formation

High school diploma or GED

Outils

EMR systems

Description du poste

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to manage front desk duties, assist clinicians, and ensure a welcoming experience for every patient. You will support scheduling, EMR data entry, and communications with physicians and patients, while maintaining HIPAA confidentiality and clinic standards.

The role requires a high school diploma or GED, medical office experience preferred, and proficiency in Google Suite.