Clinic Support Associate: Front Desk & Patient Care

US Physical Therapy; Commack (NY); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to assist at the front desk and help clinicians with patient care. The role involves greeting patients, scheduling appointments, and maintaining accurate records in the EMR system.

Hours are Monday–Friday, 8am–4:30pm, with a focus on delivering high‑quality customer service and a welcoming patient experience. This is a long‑term position offering growth opportunities within a fast‑growing field.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service‑oriented role is strongly preferred.
• Proficiency in Google Suite is required.

Responsabilités

• Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile while answering or directing inquiries and efficiently checking in patients.
• Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintains on‑time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the EMR system, including patient information, treatment plans, and updates.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Formation

High school diploma or GED

Outils

EMR systems

Google Suite

Description du poste

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to assist at the front desk and help clinicians with patient care. The role involves greeting patients, scheduling appointments, and maintaining accurate records in the EMR system.

Hours are Monday–Friday, 8am–4:30pm, with a focus on delivering high‑quality customer service and a welcoming patient experience. This is a long‑term position offering growth opportunities within a fast‑growing field.