Clinic Support & Front Desk Specialist

Metro Physical & Aquatic Therapy; Village of Rockville Centre (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to greet patients, manage front desk operations, and assist clinicians with patient care. You’ll ensure a welcoming, efficient experience and support therapy services in a fast-paced setting.

Responsibilities include scheduling, EMR data entry, insurance verification, and coordinating with physicians. This role offers growth within a patient-centered multidisciplinary team.

Qualifications

• High school diploma or GED is required.
• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles

Responsibilities

• Greet patients and visitors warmly, manage inquiries, and check in patients.
• Provide excellent customer service, ensure patient satisfaction, and schedule appointments accurately.
• Manage scheduling operations with focus on growth, maximizing provider availability and room usage.
• Maintain on-time patient flow by notifying clinicians of arrivals and monitoring the schedule.
• Receive and process incoming faxes promptly, ensuring timely communication.
• Enter patient information, treatment plans, and updates into the EMR system.
• Generate reports, logs, and lists with accuracy, including financial reconciliations and retention tracking.
• Assist with co-pays and revenue reconciliation.
• Set up new and returning patient cases in TheraOffice and verify demographic and insurance information.
• Contact treating physicians for updated prescriptions and Plans of Care; update the system accordingly.
• Assist patients during therapy with heat packs, aquatic activities, and guided routines.
• Educate patients on equipment use and exercise techniques for safety and effectiveness.
• Prepare patients for therapy sessions with comfort and reassurance.
• Provide information to patients, address concerns, and demonstrate empathy and professionalism.
• Maintain patient confidentiality per HIPAA and clinic policies.
• Maintain a safe, clean, organized environment and adhere to procedures and regulations.
• Perform light cleaning duties, laundry, turnover, and waste disposal to ensure hygiene.
• Prepare treatment rooms by sterilizing and delivering equipment and assisting patients.
• Answer calls from physicians, hospitals, and patients with exemplary service.
• Maintain inventory of physical therapy supplies and place orders as needed.
• Perform other duties to support clinic operations and patient care

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

Google Suite

Job description

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to greet patients, manage front desk operations, and assist clinicians with patient care. You’ll ensure a welcoming, efficient experience and support therapy services in a fast-paced setting.

Responsibilities include scheduling, EMR data entry, insurance verification, and coordinating with physicians. This role offers growth within a patient-centered multidisciplinary team.