Clinic Experience Associate: Front Desk & Patient Care

ICON Eyecare; Texas; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Educational reimbursements for COA OR 

COT

401(k) with company match

Life Insurance

Short Term & Long-Term Disability

Employee Assistance Program

Paid holidays

Uniform allowance

Job summary

ICON Eyecare seeks a Clinic Experience Associate to greet patients, schedule appointments, assist with inquiries, and manage billing processes. The role involves explaining procedures, coordinating with clinicians, and ensuring smooth patient flow in the clinic setting.

Ideal candidates bring two years of patient care experience, strong Microsoft Office skills, and excellent communication. The position offers full-time hours with benefits, and training is available.

Qualifications

• Two years of patient/customer care experience (or equivalent customer related ability).
• Excellent oral and written communication skills.
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.

Responsibilities

• Greet patients as they arrive in a friendly and professional manner.
• Answer, assist, and direct incoming calls to appropriate parties.
• Explain procedures, fees, and financing options to patients.
• Check patients in and out and schedule appointments.
• Bill visits through insurance, collect payments, and enter correct CPT/ICD-10 codes.
• Assist with end of day counts and prepare accurate deposits.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

ICON Eyecare seeks a Clinic Experience Associate to greet patients, schedule appointments, assist with inquiries, and manage billing processes. The role involves explaining procedures, coordinating with clinicians, and ensuring smooth patient flow in the clinic setting.

Ideal candidates bring two years of patient care experience, strong Microsoft Office skills, and excellent communication. The position offers full-time hours with benefits, and training is available.