Clinic Experience Associate

Paycom; Aurora, Northern (CO, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

Educational reimbursements for COA/ORC

Job summary

ICON Eyecare is seeking a full-time Front Desk Receptionist in Aurora, CO. You will greet patients, manage calls, answer questions, quote fees, and handle check-in/out and deposits. Training is provided for the clinic environment and ophthalmology services.

The role requires 2 years of patient/customer care, strong communication, and solid MS Office skills. Benefits include medical, dental, vision, and more, with generous PTO and retirement options.

Qualifications

• Two years of patient/customer care experience (or equivalent).
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about procedures and refer questions beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill visits through insurance, collect payments, and enter correct CPT/ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

Skills

Customer service

Communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

# Clinic Experience AssociateCCL Aurora - AURORA, CO 80012## OverviewSalary Range$19.00 - $23.00 Hourly## Description**Are you someone who cares about patients? Who loves solving problems? With great communication skills and attention to detail. If so, we would love to have you as part of our family.****Icon Eyecare is looking for a full time Front Desk Receptionist for our Clinic, and we are wiling to train!*****Who we are...***ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster and Loveland. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado.***What we do...***Our mission is to improve people’s lives through better vision and outstanding patient experiences.***What you will do...**** Greet patients as they arrive at the office in a friendly and professional manner.* Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.* Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.* Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.* Check patients in and out and schedule any needed appointments.* Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.* Assist with end of day counts and prepare accurate daily deposits.***What we require...**** Two years of patient/customer care experience (or equivalent customer related ability)* Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint* Excellent oral and written communication skills* Exceptional customer relationship skills***What we offer...**** Medical* Dental* Vision Discounts* Educational reimbursements for COA OR COT certifications* 401(k) with generous company match and 100% vesting upon contribution* Life Insurance* Short Term & Long-Term Disability options* Employee Assistance Program* Generous time off plans and company paid holidays* Uniform allowanceIcon Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.