Eye Care Front Desk & Patient Care Associate

Premier Eye Associates, LLC; Prattville (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid parental leave

Paid holidays

Employee discounts

Job summary

Premier Eye Associates, LLC is seeking a friendly and motivated Customer Service Representative to join our growing private practice. No eye care experience is required as we provide comprehensive on-the-job training.

You will learn front desk operations, clinical support, and optical services while helping patients with check-in, scheduling, and education. The role emphasizes patient-focused care, teamwork, and a stable Monday–Friday schedule with no evenings or weekends.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is preferred.
• Receptionist/front-office experience is a plus.
• Medical or healthcare experience, optical or eyewear experience is a plus.
• Strong communication and interpersonal skills.
• Basic computer skills.

Responsibilities

• Welcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operations.
• Guide patients through health histories, pre-testing, diagnostic testing, and other clinical aspects of the visit.
• Assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education.
• Help patients with frame selection, eyewear options, and other optical services.
• Verify insurance benefits and assist with patient paperwork and information.
• Educate patients about routine, preventative, and medical eye care.
• Provide friendly, attentive service while helping wherever needed across the practice.

Skills

Strong communication

Interpersonal skills

Organization skills

Basic computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

Premier Eye Associates, LLC is seeking a friendly and motivated Customer Service Representative to join our growing private practice. No eye care experience is required as we provide comprehensive on-the-job training.

You will learn front desk operations, clinical support, and optical services while helping patients with check-in, scheduling, and education. The role emphasizes patient-focused care, teamwork, and a stable Monday–Friday schedule with no evenings or weekends.