Patient Experience Concierge - Clinic Front Desk

ICON Eyecare; Aurora (CO); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

Educational reimbursements for COA/ORC

Job summary

ICON Eyecare is seeking a full-time Front Desk Receptionist in Aurora, CO. You will greet patients, manage calls, answer questions, quote fees, and handle check-in/out and deposits. Training is provided for the clinic environment and ophthalmology services.

The role requires 2 years of patient/customer care, strong communication, and solid MS Office skills. Benefits include medical, dental, vision, and more, with generous PTO and retirement options.

Qualifications

• Two years of patient/customer care experience (or equivalent).
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about procedures and refer questions beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill visits through insurance, collect payments, and enter correct CPT/ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

Skills

Customer service

Communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

ICON Eyecare is seeking a full-time Front Desk Receptionist in Aurora, CO. You will greet patients, manage calls, answer questions, quote fees, and handle check-in/out and deposits. Training is provided for the clinic environment and ophthalmology services.

The role requires 2 years of patient/customer care, strong communication, and solid MS Office skills. Benefits include medical, dental, vision, and more, with generous PTO and retirement options.