Clinic Experience Associate

EVP Eyecare; Plano (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision Discounts

Educational reimbursements for COA OR

401(k) with generous company match

Life Insurance

Short Term & Long-Term Disability

Employee Assistance Program

Generous time off plans

Uniform allowance

Job summary

Kleiman Evangelista Eye Centers of Texas in Plano, TX seeks a front desk associate to greet patients, answer calls, schedule appointments, and manage payments with accuracy.

The role requires two years of patient care experience, proficiency in Microsoft Office, and strong communication and customer-relations skills. We offer medical, dental, vision, and retirement benefits, plus paid time off and uniform allowance.

Qualifications

• Two years of patient/customer care experience.
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
• Assist with end of day counts and prepare accurate daily deposits

Skills

Patient care

Communication skills

Customer relationship skills

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Job Details: Job Location: Plano - PLANO, TX, Salary Range: $19.00 - $23.50Hourly, Are you someone who cares about patients? Who loves solving problems? With great communication skills and attention to detail. If so, we would love to have you as part of our family.

Who we are…

Kleiman Evangelista Eye Centers of Texas is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in the Dallas Fort Worth Metroplex and beyond. With nearly 40 years of experience, Kleiman Evangelista’s team of board-certified doctors is committed to delivering the highest-quality eye care in Texas.

What we do…

Our mission is to improve people’s lives through better vision and outstanding patient experiences.

What you will do…

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
• Assist with end of day counts and prepare accurate daily deposits

What we require…

• Two years of patient/customer care experience (or equivalent customer related ability)
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Exceptional customer relationship skills

What we offer…

• Medical
• Dental
• Vision Discounts
• Educational reimbursements for COA OR COT certifications
• 401(k) with generous company match and 100% vesting upon contribution
• Life Insurance
• Short Term & Long-Term Disability options
• Employee Assistance Program
• Generous time off plans and company paid holidays
• Uniform allowance

Icon Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.