Clinic Appointment & Care Experience Specialist

Ebenezer; Minneapolis (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/vacation

Safe and Sick Time

Tuition reimbursement

Retirement

Job summary

Fairview is seeking a Clinic Appointment Coordinator for the Clinics and Surgery Center in Minneapolis, MN. This 0.6FTE role focuses on accurate scheduling, patient check-out, and collaboration with the care team to ensure a seamless patient experience.

The coordinator will manage waitlists, phone inquiries, in-basket messages, and queue reports, using technology to support efficient operations while maintaining a welcoming, patient-centered approach.

Qualifications

• Combination Education & Experience Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Responsibilities

• Accurately coordinates and schedules follow up and/or future appointments and/or procedures following patient visit with provider.
• Rescheduling appointments: Monitor reschedule list for appointments in a timely manner, contact patient, ensures provider availability, and finalize appointment.
• Communicates effectively with all members of the care team and across departments to ensure patient care process.
• Meets the needs of the patient and involves patient care team and management when necessary

Skills

Customer service

Medical terminology

Education

Post HS education or training

Job description

Fairview is seeking a Clinic Appointment Coordinator for the Clinics and Surgery Center in Minneapolis, MN. This 0.6FTE role focuses on accurate scheduling, patient check-out, and collaboration with the care team to ensure a seamless patient experience.

The coordinator will manage waitlists, phone inquiries, in-basket messages, and queue reports, using technology to support efficient operations while maintaining a welcoming, patient-centered approach.