Clinic Appointment Coordinator (2nd Floor - CSC)

Fairview Health Services; Minneapolis (MN); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO / vacation

Retirement plan

Job summary

Fairview Health Services is seeking a Clinic Appointment Coordinator for the Clinics and Surgery Center (CSC) in Minneapolis, MN. This 0.6 FTE, benefits-eligible role focuses on coordinating follow-up and future appointments, managing reschedules, and ensuring seamless patient check-out and clinic operations with a strong emphasis on patient-centered care.

Responsibilities include coordinating with the care team, handling scheduling, and supporting department workflows.

Qualifications

• Combination Education & Experience Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Responsibilities

• Coordinate and schedule follow-up and future appointments with providers.
• Monitor reschedule list and contact patients to finalize appointments.
• Communicate with care team to ensure smooth patient care.
• Support check-out, phone coverage and clinic workflow.

Skills

Customer service

Scheduling coordination

Phone etiquette

Education

Post HS education or training with basic medical terminology and keyboarding skills

Job description

Job Overview

Fairview has an immediate opening for a Clinic Appointment Coordinator to join our Clinics and Surgery Center (CSC) located in Minneapolis, MN. This is a 0.6FTE (48hours per two weeks pay period), benefits-eligible opening.

Clinic coordinators are a valuable member of our care team and are responsible to ensure that patients, their families and guests have an unparalled excellent experience at the CSC. Each member of the clinic coordinator team is responsible for ensuring efficient operation of patient check-out processes for the clinics they support. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include, but is not limited to: working wait/reschedule list, answering clinic phones, working In-basket messages, check-out, scheduling, clinic faxes, and work queue reports. The clinic coordinator actively uses and embrace technological enhancements to support their role. They maintain a patient friendly and welcoming disposition when interacting with patients and their family. They utilize strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.

Responsibilities

• Accurately coordinates and schedules follow up and/or future appointments and/or procedures following patient visit with provider.
• Rescheduling appointments: Monitor reschedule list for appointments in a timely manner, contact patient, ensures provider availability, and finalize appointment.
• Communicates effectively with all members of the care team and across departments to ensure patient care process.
• Meets the needs of the patient and involves patient care team and management when necessary

Required Qualifications

• Combination Education & Experience Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme-local-1164-spa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status