Clinic Admin Supervisor: Healthcare Ops Leader

Optum; San Bernardino (CA); Vor Ort; USD 50.000 - 89.000; Vollzeit

Benefits dieser Stelle

Benefits package

Incentive programs

Equity stock purchase

401k contribution

Zusammenfassung

Optum in California seeks a Clinic Operations Supervisor to lead a busy clinic team, oversee staff performance, and partner with the Practice Manager on clinical operations. The role focuses on patient satisfaction, policy compliance, and data-driven improvements.

You will guide staff through training, recruitment, and daily workflow, ensure accurate provider empanelment, and maintain safety and regulatory standards while supporting continued care delivery across the site.

Qualifikationen

• 2+ years as a certified medical assistant in a clinic.
• 2+ years of clinical lead or staff management experience.
• Knowledge of organization policies and procedures; proficient with MS Word/Excel.
• Knowledge of ICD-10 and CPT coding.
• Reliable transportation and excellent attendance.
• Proven ability to work independently and lead staff.

Aufgaben

• Supervise department staff and collaborate with Practice Manager on clinical issues.
• Assist in recruiting and retaining staff and ensure training, resource allocation and develop standards to monitor and evaluate staff performance.
• Implement and maintain clinical and business policies and procedures.
• Ensure patient satisfaction within the clinic site and resolve patient issues.
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics.
• Monitor, manage and ensure provider and clinic empanelment is accurate.
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements.
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed.
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance.
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees.
• Coordinate, supervise and maintain accountability for the daily activities of clinic support.
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care.

Kenntnisse

Medical Assistant

Staff management

Policies & procedures

Microsoft Word

Microsoft Excel

Attendance

Independent leadership

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Optum in California seeks a Clinic Operations Supervisor to lead a busy clinic team, oversee staff performance, and partner with the Practice Manager on clinical operations. The role focuses on patient satisfaction, policy compliance, and data-driven improvements.

You will guide staff through training, recruitment, and daily workflow, ensure accurate provider empanelment, and maintain safety and regulatory standards while supporting continued care delivery across the site.