Clinical Operations Leader – Healthcare Services

UnitedHealth Group; San Bernardino (CA); On-site; USD 50,000 - 89,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group seeks an experienced clinical supervisor to oversee department staff, collaborate with the Practice Manager, and ensure compliance with policies. The role drives staff development, training, and resource allocation while maintaining high patient satisfaction across the clinic site.

Responsibilities include monitoring metrics, improving workflows, and ensuring accurate empanelment and regulatory compliance. Strong leadership and data-driven decision making are essential.

Qualifications

• 2+ years of experience as a certified medical assistant in a clinic setting.
• 2+ years of clinical lead or staff management experience.
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills.
• Knowledge of ICD-10 and CPT coding.
• Reliable transportation and excellent attendance.
• Proven ability to work independently, lead and motivate staff.

Responsibilities

• Provide supervision to department staff, work independently and collaborate with Practice Manager on relevant clinical issues.
• Assist in recruiting and retaining talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance.
• Implement and maintain clinical and business policies and procedures.
• Ensure patient satisfaction within the clinic site and resolve patient issues.
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics.
• Monitor, manage and ensure that provider and clinic empanelment is accurate.
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements.
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed.
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance.
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees.
• Coordinate, supervise and maintain accountability for the daily activities of clinic support.
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care.

Skills

Medical assistant

Staff leadership

Data analysis

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

UnitedHealth Group seeks an experienced clinical supervisor to oversee department staff, collaborate with the Practice Manager, and ensure compliance with policies. The role drives staff development, training, and resource allocation while maintaining high patient satisfaction across the clinic site.

Responsibilities include monitoring metrics, improving workflows, and ensuring accurate empanelment and regulatory compliance. Strong leadership and data-driven decision making are essential.