Clinic Access and Scheduling Rep - Dermatology Clinic

University Health; Independence (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Truman Medical Center in Independence, MO is seeking a Clinic Access and Scheduling Representative for the Dermatology Clinic. You will handle scheduling, pre-registration, front desk functions, check-in/out, and patient flow.

Responsibilities include maintaining accurate demographics and financial records, communicating benefit information, answering calls, and ensuring a productive clinic schedule.

Qualifications

• High school diploma or equivalent required.
• 1 year customer service.
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• Concise written communication skills.
• Proficient in use of computer hardware and software.

Responsibilities

• Assist patients through scheduling and pre-registration.
• Manage front desk, check-in and check-out processes.
• Maintain accurate demographic and financial data in the record system.
• Communicate health benefit information and financial obligations to patients.
• Answer all phone calls and manage the clinic scheduling.

Skills

Customer service

Communication skills

Telephone etiquette

Computer skills

Education

High school diploma or equivalent

Job description

Clinic Access and Scheduling Rep - Dermatology Clinic101 Truman Medical Center

Job Location Independence Clinic Independence, Missouri

Department Eastland Clinic

Position Type Full time

Work Schedule 8:00AM - 4:30PM

Hours Per Week 40

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization's Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

• High school diploma or equivalent required
• One year customer service
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills
• Proficient in use of computer hardware and software

Preferred:

• Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology
• Familiar with insurance
• College course work