Clinic Access and Scheduling Rep - Dermatology Clinic

University Health; Independence (IA); On-site; USD 31,000 - 41,000; Full time

Job summary

University Health's Independence Clinic seeks a Clinic Access and Scheduling Rep to manage patient flow, scheduling, and front desk activities in a Dermatology clinic. You will verify demographics and insurance details, explain financial obligations, and ensure smooth check-in/check-out processes for a high-volume clinic.

The role emphasizes strong communication, customer service, and computer literacy to maintain accurate medical and financial records and support efficient operations.

Qualifications

• High school diploma or equivalent required.
• One year customer service.
• Excellent communication with patients and families.
• Proficient in use of computer hardware and software.

Responsibilities

• Schedule appointments and manage front desk operations.
• Handle check-in, registration and check-out of patients.
• Verify demographic and financial information in the records system.
• Explain the organization discount policy and patient financial obligations.
• Answer phone lines and maintain an efficient clinic schedule.

Skills

Communication

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Clinic Access and Scheduling Rep - Dermatology Clinic

101 Truman Medical Center

Job Location

Independence Clinic

Independence, Missouri

Department

Eastland Clinic

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization's Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

• High school diploma or equivalent required
• One year customer service
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills
• Proficient in use of computer hardware and software

Preferred

• Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology
• Familiar with insurance
• College course work