Clinic Access and Scheduling Rep - Dermatology Clinic

University Health; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

University Health is seeking a Clinic Access and Scheduling Representative for the Independence, MO area. The role focuses on scheduling, pre-registration, front desk management, check-in and check-out, and patient flow management.

The position requires a high school diploma and strong customer service and communication skills, with familiarity with medical terminology and insurance concepts. A stable, patient-focused environment is offered.

Qualifications

• High school diploma or equivalent required.
• One year of customer service.
• Communication skills to interview patients and families and exchange information with staff.
• Concise written communication skills.
• Proficient in use of computer hardware and software.
• Experience with customers in hospital/insurance office preferred.
• Knowledge of basic medical terminology.
• Familiar with insurance.

Responsibilities

• Assist patients through scheduling, pre-registration, front desk management, check-in, registration and check-out.
• Maintain accurate demographic and financial information in the record system via phone or in person.
• Verify information from patient materials or online verification.
• Explain health benefit information and the organization’s Discount Policy and financial obligations to patients.
• Answer all calls and manage requests for the area of responsibility.
• Secure and maintain an efficient and productive clinic schedule.

Skills

Customer service

Communication

Written communication

Computer skills

Education

High school diploma

Tools

Office hardware/software

Job description

Clinic Access and Scheduling Rep - Dermatology Clinic 101 Truman Medical Center

Job Location Independence Clinic Independence, Missouri Department Eastland Clinic Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization’s Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

• High school diploma or equivalent required
• One year customer service
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills
• Proficient in use of computer hardware and software
• Preferred: Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology
• Familiar with insurance
• College course work
• Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.