Dermatology Clinic Access & Scheduling Coordinator

University Health; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

University Health is seeking a Clinic Access and Scheduling Representative for the Independence, MO area. The role focuses on scheduling, pre-registration, front desk management, check-in and check-out, and patient flow management.

The position requires a high school diploma and strong customer service and communication skills, with familiarity with medical terminology and insurance concepts. A stable, patient-focused environment is offered.

Qualifications

• High school diploma or equivalent required.
• One year of customer service.
• Communication skills to interview patients and families and exchange information with staff.
• Concise written communication skills.
• Proficient in use of computer hardware and software.
• Experience with customers in hospital/insurance office preferred.
• Knowledge of basic medical terminology.
• Familiar with insurance.

Responsibilities

• Assist patients through scheduling, pre-registration, front desk management, check-in, registration and check-out.
• Maintain accurate demographic and financial information in the record system via phone or in person.
• Verify information from patient materials or online verification.
• Explain health benefit information and the organization’s Discount Policy and financial obligations to patients.
• Answer all calls and manage requests for the area of responsibility.
• Secure and maintain an efficient and productive clinic schedule.

Skills

Customer service

Communication

Written communication

Computer skills

Education

High school diploma

Tools

Office hardware/software

Job description

University Health is seeking a Clinic Access and Scheduling Representative for the Independence, MO area. The role focuses on scheduling, pre-registration, front desk management, check-in and check-out, and patient flow management.

The position requires a high school diploma and strong customer service and communication skills, with familiarity with medical terminology and insurance concepts. A stable, patient-focused environment is offered.