Clinic Access and Scheduling Rep - Dermatology Clinic

Truman Medical Center; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Truman Medical Center's Independence clinic seeks a Clinic Access and Scheduling Representative to support dermatology operations. The role handles scheduling, pre-registration, front desk duties, check-in and check-out, and maintains patient flow.

You will verify demographic and financial data, explain patient financial obligations and discount policies, answer calls, and maintain an accurate appointment calendar.

Qualifications

• High school diploma or equivalent is required.
• Experience interviewing patients and families to gather and exchange information.
• Proficient with computers and software.

Responsibilities

• Assist patients with scheduling, pre-registration, and front desk duties.
• Manage check-in, registration, and check-out processes.
• Maintain accurate demographic and financial information in the system.
• Explain health benefit information and the organization’s policies to patients.
• Answer all calls and maintain an efficient clinic schedule.

Skills

Customer service

Communication skills

Written communication

Interviews patients

Education

High school diploma or equivalent

Job description

Clinic Access and Scheduling Rep - Dermatology Clinic

Job Location

Independence Clinic

Independence, Missouri

Department

Eastland Clinic

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization's Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

High school diploma or equivalent required One year customer service Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons Concise written communication skills Proficient in use of computer hardware and software

Preferred:

• Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology
• Familiar with insurance
• College course work