Climbing Wall Specialist — Train & Elevate Customer Experience

DICK'S Sporting Goods, Inc.; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Climbing Associate to drive engagement, education, and safety in the climbing department. You will lead programs for teammates and customers, monitor activities, and assist climbers, ensuring operations align with company standards under store leadership.

The role emphasizes top-tier customer service, product knowledge, and instruction of climbing techniques across ages and experience levels, with a focus on safety and teamwork in a retail environment.

Qualifications

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Responsibilities

• Drive engagement, training and educational programs for teammates and customers in all aspects of climbing.
• Monitor climbing activities and provide assistance to climbers.
• Oversee daily operations of the climb department under the Lead and Assistant Store Manager.
• Deliver highest levels of customer service within the department and follow selling standards.
• Provide consultative advice with strong product knowledge and instruct climbing techniques for all ages.

Skills

Retail experience

Customer service

Education

Climbing certification

Job description

DICK'S Sporting Goods, Inc. is seeking a Climbing Associate to drive engagement, education, and safety in the climbing department. You will lead programs for teammates and customers, monitor activities, and assist climbers, ensuring operations align with company standards under store leadership.

The role emphasizes top-tier customer service, product knowledge, and instruction of climbing techniques across ages and experience levels, with a focus on safety and teamwork in a retail environment.