Climbing Wall Sales & Instruction Specialist

Dick's Sporting Goods; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dick's Sporting Goods is seeking a team member to drive customer service excellence in the climbing department and to provide expert product knowledge. The role includes instructing climbing techniques for all ages, teaching instructional lessons, and maintaining merchandise presentation in-store.

The position emphasizes safety, teamwork, and adherence to company standards, with opportunities to support events at the rock wall and participate in loss prevention and store-wide tasks.

Qualifications

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with labor laws and job-specific requirements.

Responsibilities

• Deliver high-level customer service in the department following company service and selling standards.
• Provide consultative product knowledge and guidance to customers.
• Instruct climbing techniques for all ages and experience levels and teach lessons as needed.
• Maintain merchandise presentation and follow floor sets, signing, price changes, replenishment and recovery processes.
• Assist with team-building events at the rock wall with guides.
• Identify and correct safety concerns for rock wall and climbing equipment.
• Adhere to safety, loss prevention and SOPs; keep company information confidential.
• Create an inclusive store environment; support the team across the store.
• Perform other tasks as assigned by management.

Skills

Retail experience

Climbing certification

Job description

Dick's Sporting Goods is seeking a team member to drive customer service excellence in the climbing department and to provide expert product knowledge. The role includes instructing climbing techniques for all ages, teaching instructional lessons, and maintaining merchandise presentation in-store.

The position emphasizes safety, teamwork, and adherence to company standards, with opportunities to support events at the rock wall and participate in loss prevention and store-wide tasks.