Climbing Lead: Elevate Wall Experience & Customer Coaching

DICK'S Sporting Goods, Inc.; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

DICK’S Sporting Goods in the United States is seeking a Climbing Lead to manage the climb department, train teammates, and engage customers with our rock wall experience. You will ensure safety, maintain equipment, and uphold our service standards while driving sales and providing consultative product knowledge.

You will schedule staff, supervise sessions, and partner with store leadership to deliver unforgettable experiences for climbers of all ages, while promoting safety and company policies

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Climbing certification is required.
• Must be at least 18 years old per labor laws.

Responsibilities

• Lead the climb department operations and customer outfitting.
• Drive training and educational programs for customers and teammates.
• Monitor climbing activities and supervise climb sessions.
• Ensure safety standards and certifications are up to date.
• Assist with department scheduling and store operations.

Skills

Customer Focus

Leadership

Training

Safety Awareness

Education

Climbing certification

Job description

DICK’S Sporting Goods in the United States is seeking a Climbing Lead to manage the climb department, train teammates, and engage customers with our rock wall experience. You will ensure safety, maintain equipment, and uphold our service standards while driving sales and providing consultative product knowledge.

You will schedule staff, supervise sessions, and partner with store leadership to deliver unforgettable experiences for climbers of all ages, while promoting safety and company policies