Client support technician outbound

Daisy Orange County; Kalamazoo (MI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k)

Company car

Free uniforms

Training & development

Job summary

Daisy is seeking a customer-focused Technician to travel West Michigan, visiting sites for on-site installation, tweaking and service of smart home devices. You will train customers, ensure they are confident using their gadgets, and deliver a positive experience across multiple daily visits.

We offer extensive training, a competitive hourly wage ($25–$28) and a company car with per diem where applicable. Background checks are part of the screening process; technicians play a key role in

Qualifications

• Must have strong customer service experience.
• Excellent communication skills and ability to explain technology clearly.
• Tech-savvy with comfort using smart home gadgets.
• Willingness to travel across West Michigan for on-site visits.

Responsibilities

• Provide on-site after-installation training, tweaks and service.
• Travel to customer sites across West Michigan with multiple visits daily.
• Ensure customers are comfortable and confident using their technology.
• Represent the company professionally and deliver positive client experiences.

Job description

Benefits

• 401(k)
• Company car
• Free uniforms
• Training & development

On the road in West Michigan. Multiple visits every day. Requires strong customer service and communication skills and experience. Provide on-site after installation training, tweaking and service. Your role is to make people comfortable and confident using their technological gadgets.

We’ll provide extensive training; you provide the passion. If you are a people person with tech savvy instincts we should talk about this unique smart home industry career position.

Background, credit and drug testing are part of our screening process.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission - To enhance the human experience through smart spaces.
• Our Vision - To be the most beloved brand in technology services

Company Values

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Compensation: $25.00 - $28.00 per hour

Join the Team that's Simplifying Smart Technology

Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians!

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.