Operations Coordinator

Daisy Orlando; Portsmouth (NH); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

401(k)

Competitive salary

Dental insurance

Job summary

Daisy designs and installs smart home and business automation systems, seeking an Operations Coordinator to keep daily operations running smoothly. You'll manage schedules for installs and service calls, support projects, and handle DaisyCare program administration while ensuring equipment moves efficiently through shipping and receiving.

The role emphasizes organization, attention to detail, and the ability to juggle multiple priorities in a collaborative environment.

Qualifications

• 3–5+ years in operations, administrative coordination, or similar role.
• Strong organizational skills with ability to manage multiple priorities.
• Clear, professional written and verbal communication.
• Comfortable with basic inventory/shipping processes or willing to learn quickly.
• Proficient with common office/scheduling software; CRM or field service experience a plus.

Responsibilities

• Schedule and maintain calendar for installs, service calls, and technician availability.
• Support project managers with documentation, timelines, and status tracking.
• Manage Daisy Care membership program enrollments, renewals, and inquiries.
• Receive, inspect, and log incoming equipment; coordinate outgoing shipments.
• Answer phones and emails; assist with office organization and vendor coordination.

Skills

Organizational skills

Communication

Multitasking

Inventory

CRM experience

Google Workspace

Tools

Google Workspace

Microsoft Office

CRM software

Job description

About Daisy

Daisy designs and installs smart home and business automation systems - helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service. We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance

About Daisy

Daisy designs and installs smart home and business automation systems - helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service. We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door.

About The Role

The Operations Coordinator is the connective tissue of our daily operations. You'll be the person who keeps schedules on track, projects organized, DaisyCare members supported, and equipment flowing correctly through shipping and receiving. This is a great fit for someone who thrives on structure, enjoys juggling multiple moving parts, and takes pride in things running without dropped balls.

What You'll Do

Scheduling

• Coordinate and maintain the calendar for installs, service appointments, and technician availability
• Communicate with clients to confirm appointments, reschedule as needed, and resolve scheduling conflicts
• Keep field teams informed of daily/weekly schedules and any last-minute changes

Project Administration

• Support project managers with documentation, timelines, and status tracking for active installs
• Maintain accurate project files, job notes, and client records in company systems
• Follow up on open items, outstanding approvals, and task deadlines to keep projects moving

Daisy Care Administration

• Manage administrative tasks related to the Daisy Care membership/service plan program
• Process enrollments, renewals, and cancellations
• Respond to member questions and route service requests to the right team
• Track and report on Daisy Care program metrics as needed

Shipping & Receiving

• Receive, inspect, and log incoming equipment and inventory
• Prepare and coordinate outgoing shipments for installs and returns
• Maintain inventory accuracy and flag discrepancies or damaged goods
• Organize the stockroom/warehouse area for easy access and accountability

General Operations Support

• Answer phones, emails, and general inquiries, directing them appropriately
• Assist with vendor and supplier coordination as needed
• Support office organization, ordering supplies, and other administrative tasks
• Take on ad hoc projects as priorities shift

What We're Looking For

• 3-5+ years of experience in operations, administrative coordination, or a similar role
• Strong organizational skills with the ability to manage multiple priorities at once
• Clear, professional communication skills — written and verbal
• Comfortable with basic inventory/shipping processes (or willing to learn quickly)
• Proficient with common office/scheduling software (e.g., Google Workspace, Microsoft Office); CRM or field service software experience a plus
• Detail-oriented with strong follow-through — things don't fall through the cracks on your watch
• A team player who's also comfortable working independently
• Physical ability to lift/move equipment boxes as needed for shipping and receiving tasks

Nice to Have

• 3-5 Experience in home automation, low-voltage, security, or a related trade/service industry
• Familiarity with membership or service-plan program administration
• Experience supporting field service or installation teams

What Daisy Offers

• Competitive pay
• Benefits: health insurance, PTO, retirement, etc.
• A collaborative, hands-on team environment
• Room to grow as the company grows

Compensation: $35.00 - $40.00 per hour

Join the Team that's Simplifying Smart Technology

Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians!

The Daisy Difference for Technicians We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.