Senior Service Technician

Daisy Orange County; Costa Mesa (CA); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Paid time off

Training & development

Vision and dental insurance

Job summary

Daisy Orange County in Costa Mesa is seeking a DaisyCare Technician to ensure optimal operation of smart space systems for clients. The role involves client engagement, troubleshooting technology issues, and maintaining AV and control systems.

Applicants should have a high school diploma, 3–5 years in AV or technology integration, and the ability to lift up to 50 pounds. The position offers a competitive hourly rate and a supportive work environment that fosters professional growth.

Qualifications

• 3–5 years of experience in AV, networking, or technology integration.
• Valid driver’s license and reliable transportation.
• Able to lift up to 50 pounds and work in various physical positions.

Responsibilities

• Establish and maintain strong relationships with clients.
• Conduct assessments and maintenance of AV and technology systems.
• Coordinate necessary repairs or upgrades for client systems.
• Accurately record all service activities and client interactions.
• Collaborate with internal and external teams to ensure service delivery.

Skills

Client engagement

AV and networking technology knowledge

Problem-solving abilities

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM tools

Control4 certification

Job description

Overview

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.

Benefits

• 401(k) retirement plan
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary

As a DaisyCare Technician, you will be the primary point of contact for clients, ensuring that their smart space systems operate seamlessly. Your role includes performing maintenance, troubleshooting issues, providing consultancy, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities

• Client Engagement: Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
• Maintenance & Troubleshooting: Conduct assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment.
• Service Coordination: Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
• Documentation: Accurately record all service activities, updates, and client interactions using CRM tools.
• Collaboration: Work closely with internal and external teams—including sales, service departments, and trade partners—to ensure cohesive service delivery.
• Administration: Maintain a client book, add new entries as needed, and discuss results, issues, and improvements with leadership.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in AV, networking, or technology integration.
• Control4 certification (preferred).
• Valid driver’s license, clean driving record, and reliable transportation.
• Able to lift up to 50 pounds and work in various physical positions.

Preferred Attributes

• Strong leadership, accountability, and interpersonal skills.
• Client‑centric and innovative mindset when interacting with clients.
• Commitment to continuous learning and adaptation to new technologies.
• Effective proactive problem‑solving abilities.

Compensation & Benefits

• Competitive salary based on experience.
• Health insurance (medical, vision, dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Opportunities for professional growth and industry certification.

Work Environment

• Travel to job sites, use of tools, and client interaction.
• Strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, and job sites.

Compensation: $35.00 – $45.00 per hour.

Join the Daisy Team

Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we are looking for passionate, driven, and innovative team members eager to contribute to our mission. We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.