Client support technician outbound

Daisy - Kalamazoo; Kalamazoo (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Daisy - Kalamazoo is seeking tech-savvy individuals with strong customer service skills for a unique career in the smart home industry. The role involves providing on-site training and support after installations, ensuring clients are comfortable and confident with their technology.

Extensive training will be provided, and candidates should be passionate about technology and helping others. Background checks are part of the hiring process.

Qualifications

• Strong customer service and communication skills required.
• Experience with technological gadgets preferred.
• Willingness to undergo background, credit, and drug testing.

Responsibilities

• Provide on-site after installation training.
• Make clients comfortable using their technology.
• Visit customers multiple times daily in West Michigan.

Skills

Customer service skills

Communication skills

Tech savvy

Passion for technology

Job description

On the road in West Michigan. Multiple visits every day. Requires strong customer service and communication skills and experience. Provide on-site after installation training, tweaking and service. Your role is to make people comfortable and confident using their technological gadgets.

We’ll provide extensive training; you provide the passion. If you are a people person with tech savvy instincts we should talk about this unique smart home industry career position.

Background, credit and drug testing are part of our screening process.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission - To enhance the human experience through smart spaces.
• Our Vision - To be the most beloved brand in technology services

Company Values

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.