Senior Service Technician

Daisy Orlando; Pompano Beach (FL); On-site; USD 39,261 - 48,216; Part time

Benefits offered by this job

401(k)

Health insurance

Paid vacation

Professional growth opportunities

Job summary

Daisy Orlando is seeking a DaisyCare Technician in Pompano Beach, Florida. This role requires at least 3 years of AV experience and involves troubleshooting, maintaining, and optimizing smart space systems to ensure client satisfaction.

The position offers a competitive salary ranging from $28.50 to $35.00 per hour along with comprehensive health benefits and opportunities for professional growth. Candidates should possess strong interpersonal skills and take a proactive problem-solving approach.

Qualifications

• Minimum 3 years of direct Audio Video (AV) experience.
• Experience with networking, control systems, and technology integration is preferred.
• Control4 Certification is preferred.

Responsibilities

• Build and sustain strong client relationships.
• Perform assessments and maintenance of audio‑visual systems.
• Log all service activities accurately using CRM tools.

Skills

Audio Video experience

Troubleshooting skills

Client engagement

Networking and control systems knowledge

Education

High school diploma or equivalent

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Summary

As a DaisyCare Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they escape.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.

Compensation: $28.50 - $35.00 per hour

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.