Client Support & Success Associate

ADP; Florham Park (NJ); On-site; USD 23,000 - 41,000; Full time

Job summary

ADP is seeking an Associate Client Support Consultant (Spring 2026 Graduates) in Florham Park, NJ to be on the front line for resolving client challenges and ensuring satisfaction. You will train clients on ADP technology, respond to payroll questions, and collaborate with multiple teams to deliver a seamless service experience.

The role emphasizes high-quality client communication, professional conduct, and the ability to multitask in a structured, metrics-driven call center environment.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.
• A college degree is great but not required; relevant experience or military experience may count.

Responsibilities

• Client Support: help clients manage their business using our solutions, troubleshooting payroll issues.
• Learn: upgrade knowledge on payroll, compliance, SOPs, products, and desktop tools.
• Organize: adhere to a daily schedule and handle a high volume of inbound calls.

Skills

Customer service

HR/HRIS experience

Job description

ADP is seeking an Associate Client Support Consultant (Spring 2026 Graduates) in Florham Park, NJ to be on the front line for resolving client challenges and ensuring satisfaction. You will train clients on ADP technology, respond to payroll questions, and collaborate with multiple teams to deliver a seamless service experience.

The role emphasizes high-quality client communication, professional conduct, and the ability to multitask in a structured, metrics-driven call center environment.