Client Support Specialist, Payroll & HR Solutions

Paychex; Allentown (Lehigh County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional in Allentown to support Paychex clients across phone, email, chat and other channels. You will document interactions, follow up on items, and use systems like HRIS and Salesforce to resolve issues.

The role requires building product knowledge, strong prioritization, and flexibility to meet peak-season demand with occasional mandatory overtime.

Qualifications

• Bachelor's Degree preferred.
• Payroll/admin support experience preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with SLAs.
• Uses systems such as HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Maintains a basic working knowledge of one or more Paychex products.
• Performs data input and documents all client interactions.
• Overtime may be required during peak seasons.

Skills

Payroll administration

Education

Bachelor's degree (preferred)

Tools

Salesforce

HRIS

Job description

Paychex is seeking a customer service professional in Allentown to support Paychex clients across phone, email, chat and other channels. You will document interactions, follow up on items, and use systems like HRIS and Salesforce to resolve issues.

The role requires building product knowledge, strong prioritization, and flexibility to meet peak-season demand with occasional mandatory overtime.