Client Services Specialist – Payroll & HR

Paychex; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Wellness programs

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Job summary

Paychex is hiring a Customer Service Associate to support one or more Paychex products. The role involves delivering quality service by phone, email, chat, and other channels, while ensuring timely completion per SLAs.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, building a basic product knowledge base and performing accurate data input with strong organization. Overtime may be required during peak seasons.

Qualifications

• Bachelor's Degree preferred.
• Payroll/admin support experience preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Skills

Customer service

Payroll knowledge

Education

Bachelor's degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is hiring a Customer Service Associate to support one or more Paychex products. The role involves delivering quality service by phone, email, chat, and other channels, while ensuring timely completion per SLAs.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS, building a basic product knowledge base and performing accurate data input with strong organization. Overtime may be required during peak seasons.