Client Support Specialist — Fast-Paced, Growth-Focused

Kedia Corporation; Florence (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A growing customer service company in Florence, KY is looking for a Customer Service Representative to manage customer interactions and resolve complaints effectively. Candidates should possess strong communication skills and a customer-oriented mindset. Responsibilities include processing orders, maintaining records, and addressing billing issues. The ideal applicant has experience in a call center environment and is familiar with CRM tools. This position offers an opportunity to work in a dynamic and fast-paced environment.

Qualifications

• Ability to manage customer interactions through multiple platforms.
• Experience with CRM and call center software.
• Strong listening and communication skills.

Responsibilities

• Provide information about products and services to customers.
• Keep records of customer interactions and transactions.
• Resolve billing complaints and exchanges efficiently.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

Customer relationship management CRM software

Electronic mail software

Spreadsheet software

Job description

A growing customer service company in Florence, KY is looking for a Customer Service Representative to manage customer interactions and resolve complaints effectively. Candidates should possess strong communication skills and a customer-oriented mindset. Responsibilities include processing orders, maintaining records, and addressing billing issues. The ideal applicant has experience in a call center environment and is familiar with CRM tools. This position offers an opportunity to work in a dynamic and fast-paced environment.