Customer Experience Specialist

Kedia Corporation; Lexington (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology company in Lexington, Kentucky is looking for a dedicated customer service representative to assist customers with inquiries and complaints. Responsibilities include providing information about products, keeping records of interactions, and resolving service or billing issues. Ideal candidates should have strong communication skills, a problem-solving mindset, and familiarity with CRM software. This role is integral to maintaining high customer satisfaction and ensuring smooth operations.

Qualifications

• Knowledge of customer and personal service principles.
• Ability to assess customer needs and satisfaction.
• Experience with automated systems and CRM software.

Responsibilities

• Provide information to customers about products and services.
• Record details of customer interactions and transactions.
• Resolve customer complaints and issues.
• Determine charges and arrange for billing.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A global technology company in Lexington, Kentucky is looking for a dedicated customer service representative to assist customers with inquiries and complaints. Responsibilities include providing information about products, keeping records of interactions, and resolving service or billing issues. Ideal candidates should have strong communication skills, a problem-solving mindset, and familiarity with CRM software. This role is integral to maintaining high customer satisfaction and ensuring smooth operations.