Customer Support Specialist — Fast-Paced Growth Role

Kedia Corporation; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading corporation in business services is hiring a Customer Service Representative in Chattanooga, TN. The role involves engaging with customers to provide assistance regarding products and services, maintaining thorough records of interactions, and resolving issues effectively. Ideal candidates possess strong communication skills, knowledge of customer service processes, and the ability to address inquiries accurately. This position thrives in a fast-paced environment, aiming to deliver outstanding customer experiences.

Qualifications

• Knowledge of customer service principles and processes.
• Administrative and clerical procedural knowledge.
• Strong command of the English language, including grammar and spelling.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer grievances and ensure problems are addressed.
• Contact customers to communicate inquiry results or adjustments.
• Document inquiries, complaints, and the actions taken.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Avaya software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading corporation in business services is hiring a Customer Service Representative in Chattanooga, TN. The role involves engaging with customers to provide assistance regarding products and services, maintaining thorough records of interactions, and resolving issues effectively. Ideal candidates possess strong communication skills, knowledge of customer service processes, and the ability to address inquiries accurately. This position thrives in a fast-paced environment, aiming to deliver outstanding customer experiences.