Client Support & Resolution Specialist

Kedia Corporation; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service organization in Cincinnati, OH, is seeking a Customer Service Representative to connect with customers through calls and in-person communications. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of client interactions. The ideal candidate will be skilled in CRM systems and possess strong communication abilities, ensuring exceptional customer experiences. Join us in a dynamic and growth-oriented environment focused on innovation.

Qualifications

• Ability to understand and resolve customer inquiries through calls and in-person interactions.
• Experience in handling customer complaints and maintaining records of customer interactions.
• Proficiency in using various customer service technologies and software.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Determine charges for services requested and collect payments.
• Resolve customer service or billing complaints as needed.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading service organization in Cincinnati, OH, is seeking a Customer Service Representative to connect with customers through calls and in-person communications. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of client interactions. The ideal candidate will be skilled in CRM systems and possess strong communication abilities, ensuring exceptional customer experiences. Join us in a dynamic and growth-oriented environment focused on innovation.