Customer Service Rep (01448) 716 E. Broadway

Domino's; Louisville (KY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Job summary

A local franchise company in Louisville is seeking a Customer Service Representative to join their team. The role involves answering calls, resolving customer inquiries, and documenting interactions. Ideal candidates should possess strong communication skills, problem-solving abilities, and a positive attitude. Flexible hours, competitive wages, and employee discounts on food items are offered, along with advancement opportunities and paid training. Experience in customer service is preferred.

Qualifications

• Previous customer service experience preferred.
• Customer service certifications are a plus.
• Ability to work in a fast‑paced environment.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly.
• Resolve customer inquiries, complaints, and issues with a positive attitude.
• Process orders, refunds, and exchanges accurately.
• Document customer interactions and update account information.

Skills

Excellent verbal and written communication skills

Strong problem‑solving abilities

Active listening skills

Efficient time management

Basic computer skills

Team player

Education

High school diploma or equivalent

Tools

Customer service software

Job description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our customer service software
• Identify and elevate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Contribute to a supportive team environment and assist colleagues when needed

Qualifications

• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills and customer service software
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Ability to work in a fast‑paced, dynamic environment
• Team player with a positive attitude and willingness to learn

Additional Information

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

FULL TIME DRIVERS BENEFITS

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)