Customer Experience Specialist — Fast-Paced Support

Kedia Corporation; Canton (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

A global service provider in Canton, OH is seeking a Customer Service Representative. The role involves engaging with customers to provide information, manage complaints, and ensure satisfaction. Candidates should possess excellent communication skills and a strong orientation to service. Responsibilities include handling customer inquiries, resolving billing complaints, and maintaining accurate records of interactions. Join a fast-paced and innovative environment where you can grow and enhance your skills.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Check to ensure appropriate changes were made to resolve problems.
• Determine charges for services requested.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

CRM software

Contact center software

Spreadsheet software

Job description

A global service provider in Canton, OH is seeking a Customer Service Representative. The role involves engaging with customers to provide information, manage complaints, and ensure satisfaction. Candidates should possess excellent communication skills and a strong orientation to service. Responsibilities include handling customer inquiries, resolving billing complaints, and maintaining accurate records of interactions. Join a fast-paced and innovative environment where you can grow and enhance your skills.