Customer Experience Specialist (Contract) — Fast-Paced Support

Kedia Corporation; Fayetteville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A dynamic global company in Fayetteville, NC is seeking a Customer Service Representative to provide outstanding service and support through effective communication and problem-solving skills. The role involves interacting with customers, processing transactions, and ensuring customer satisfaction. Candidates should be effective communicators and possess strong service orientation. This position offers opportunities for growth and development in a supportive environment.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to maintain accurate records and handle customer inquiries effectively.
• Proficiency in using various software applications for customer interaction.

Responsibilities

• Provide information about products or services to customers.
• Process orders and handle complaints to ensure satisfaction.
• Maintain accurate records of customer interactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

Customer relationship management software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A dynamic global company in Fayetteville, NC is seeking a Customer Service Representative to provide outstanding service and support through effective communication and problem-solving skills. The role involves interacting with customers, processing transactions, and ensuring customer satisfaction. Candidates should be effective communicators and possess strong service orientation. This position offers opportunities for growth and development in a supportive environment.