Customer Service Representative (Retail Support)

Placements24; Roanoke (VA); On-site; USD 5,000 - 7,000; Full time

Benefits offered by this job

Competitive hourly wage

Health insurance

Paid training program

Employee discounts

Supportive team environment

Job summary

Placements24 is seeking a friendly Customer Service Representative to support our retail operations in East London. You will serve as the primary contact for customers, handling inquiries, processing returns, and ensuring satisfaction through empathetic, informed assistance.

The role emphasizes strong communication, listening, and problem-solving skills, with CRM proficiency and the ability to collaborate across departments to resolve issues efficiently.

Qualifications

• Prior experience in a customer service or call center role
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Proficiency with CRM software and basic computer applications
• Ability to remain calm and professional under pressure
• Customer-centric attitude and willingness to assist customers in East London

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially live chat.
• Provide accurate information about products, services, orders, and company policies.
• Process returns, exchanges, and refunds in accordance with company guidelines.
• Resolve customer complaints and issues efficiently and empathetically, escalating when necessary.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to ensure timely resolution of customer concerns.

Skills

Customer service

Communication skills

Active listening

Problem solving

Calm under pressure

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their support team for their retail operations based in East London . This role is the primary point of contact for customers seeking assistance with orders, product inquiries, returns, and general support. You will play a vital role in ensuring customer satisfaction, resolving issues promptly, and maintaining a positive brand image. This position is ideal for someone with excellent communication skills and a passion for helping people, contributing to the smooth operation of retail customer relations in the Eastern Cape .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially live chat.
• Provide accurate information about products, services, orders, and company policies.
• Process returns, exchanges, and refunds in accordance with company guidelines.
• Resolve customer complaints and issues efficiently and empathetically, escalating when necessary.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to ensure timely resolution of customer concerns.

Requirements

• Previous experience in a customer service or call center environment, preferably in retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and basic computer applications.
• Ability to remain calm and professional under pressure.
• A customer-centric attitude and a genuine desire to assist others in East London .

Benefits

• Competitive hourly wage with potential for performance incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Paid training program and ongoing professional development opportunities.
• Employee discounts on merchandise.
• A supportive team environment focused on delivering excellent customer care in East London .