Client Success Specialist - East London (On-site)

Placements24; Roanoke (VA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Career advancement

Collaborative environment

Job summary

Placements24 is seeking a dedicated Client Support Specialist for an on-site role in East London. You will be the primary contact for client inquiries, providing guidance and solutions with professionalism to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and teamwork within a collaborative office setting, offering opportunities for growth and excellent benefits.

Qualifications

• Experience in client support or customer service.
• Strong communication and active listening skills.
• Proficiency with CRM software and helpdesk tools.
• Customer-centric approach with problem solving.
• Ability to multitask and prioritize tasks.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Troubleshoot and resolve client issues with clear guidance.
• Document all client interactions in the CRM system.
• Educate clients on product usage and best practices.
• Escalate complex issues to appropriate internal departments.
• Gather client feedback to identify service improvements.

Skills

Client support

Communication skills

CRM software

Problem solving

Multitasking

Education level (HS diploma)

Education

High school diploma

Further education / certifications

Tools

CRM software

Helpdesk tools

Job description

Placements24 is seeking a dedicated Client Support Specialist for an on-site role in East London. You will be the primary contact for client inquiries, providing guidance and solutions with professionalism to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and teamwork within a collaborative office setting, offering opportunities for growth and excellent benefits.