Customer Support Lead

Placements24; Windsor Park (TN); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary & leadership bonus

Coastal city work

Medical, dental, and vision insurance

Paid time off & holidays

Collaborative team environment

Job summary

Placements24 is seeking an experienced Customer Support Lead to manage and inspire the support team in East London. You will oversee daily operations, coach team members, and ensure the highest standards of customer service.

Join a leading company in the Eastern Cape dedicated to exceptional service and a positive work environment, with a focus on developing staff and improving customer satisfaction.

Qualifications

• Proven experience in a customer support leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to train, motivate, and manage a team effectively.
• Experience with CRM systems and support management tools.

Responsibilities

• Lead, mentor, and manage a team of customer support representatives.
• Oversee daily customer support operations, ensuring efficiency and quality.
• Handle escalated customer issues and provide expert resolution.
• Develop and implement customer service policies and procedures.
• Monitor team performance metrics and provide regular feedback and coaching.

Skills

Leadership

Communication

Interpersonal skills

CRM systems

Support management tools

Tools

CRM systems

Support management tools

Job description

About the Role

Our client is seeking an experienced and motivated Customer Support Lead to manage and inspire their support team in East London . This role involves overseeing daily operations, coaching team members, and ensuring the highest standards of customer service are met. You will play a critical role in enhancing customer satisfaction and resolving complex issues. Join a leading company in the Eastern Cape dedicated to providing exceptional service and fostering a positive work environment.

Key Responsibilities

• Lead, mentor, and manage a team of customer support representatives.
• Oversee daily customer support operations, ensuring efficiency and quality.
• Handle escalated customer issues and provide expert resolution.
• Develop and implement customer service policies and procedures.
• Monitor team performance metrics and provide regular feedback and coaching.

Requirements

• Proven experience in a customer support leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to train, motivate, and manage a team effectively.
• Experience with CRM systems and support management tools.

Benefits

• Competitive salary and leadership bonus.
• Opportunity to work in a dynamic coastal city.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• A collaborative environment focused on team growth and development.