Customer Service Apprentice

Placements24; Windsor Park (TN); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training in customer服务

Annual stipend

Mentorship from experienced staff

Advancement to lead roles

Exposure to diverse customer scenarios

Job summary

Placements24 in London is seeking a Customer Service Apprentice to join the team in East London. You will support customers by answering inquiries via phone, email, and chat, learn CRM basics, and develop strong communication and problem-solving skills in a supportive environment.

The apprenticeship emphasizes hands-on learning with training, mentorship from experienced staff, and potential progression into customer service or team lead roles as you gain experience.

Qualifications

• Requirements include Grade 12 or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric approach.
• Patience and the ability to remain calm under pressure.
• Basic computer literacy and ability to learn new software.
• Willingness to learn and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and policies.
• Assist customers in resolving complaints and issues efficiently.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update information in the CRM system.
• Escalate complex issues to supervisors when necessary.

Skills

Communication skills

Interpersonal skills

Patience under pressure

Basic computer literacy

Willingness to learn

Customer-centric

Education

Grade 12 certificate

Job description

About the Role

Our client is looking for a friendly and proactive individual to join their team as a Customer Service Apprentice in East London . This role provides an excellent opportunity to develop key communication and problem-solving skills while assisting customers with inquiries, resolving issues, and providing support. You will work in a supportive environment, learning about customer relationship management and gaining hands‑on experience in a vital business function. This apprenticeship in East London is designed for individuals eager to excel in a customer-facing role.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide information about products, services, and policies.


• Assist customers in resolving complaints and issues efficiently.


• Process orders, returns, and exchanges accurately.


• Maintain customer records and update information in the CRM system.


• Escalate complex issues to supervisors when necessary.

Requirements

• Grade 12 certificate or equivalent.


• Excellent verbal and written communication skills.


• Strong interpersonal skills and a customer-centric approach.


• Patience and the ability to remain calm under pressure.


• Basic computer literacy and ability to learn new software.


• A willingness to learn and a positive attitude.

Benefits

• Comprehensive training in customer service best practices.


• An annual stipend of R62,000.


• Exposure to diverse customer interactions and scenarios.


• Mentorship from experienced customer service representatives.


• Potential for advancement to customer service roles or team lead positions.