Client Support Service

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 22,000 - 34,000; Part time

Job summary

Creative Solutions Services, LLC, a global financial institution client, is hiring a Contract Client Support Specialist onsite in Columbus, OH.

You will handle incoming calls about accounts, respond accurately to inquiries, and provide support for Cash Management products and online/mobile app services, all while upholding world-class service and meeting performance metrics.

This role requires a college degree or equivalent contact center experience and a professional, adaptable communicator.

Qualifications

• College degree or previous contact center experience.
• Highly professional with a commitment to world-class service.
• Ability to multitask and adjust quickly to change.
• Strong communication and customer service skills.
• No more than 3 jobs in the last 5 years, with no more than 1 large job gap of 6 months or more.

Responsibilities

• Handle incoming phone calls regarding service inquiries on accounts
• Respond with accuracy and efficiency, meeting key performance metrics
• Provide support for Cash Management products and services, online and mobile app inquiries, and general account or financial-related inquiries

Skills

Communication skills

Customer service

Multitasking

Adaptability

Professionalism

Education

College degree

Job description

At-a-Glance:

Are you ready to build your career by joining a global financial institution. If so, our client is hiring a Client Support Service.

Position Type:

• Contract
• Onsite

Required:

• College degree or previous contact center experience
• Highly professional with a commitment to world-class service
• Ability to multitask and adjust quickly to change
• Strong communication and customer service skills
• No more than 3 jobs in the last 5 years, with no more than 1 large job gap of 6 months or more

Preferences:

• 1 year of customer service, call center, or client support experience
• Financial services or banking experience

Responsibilities:

• Handle incoming phone calls regarding service inquiries on accounts
• Respond with accuracy and efficiency, meeting key performance metrics
• Provide support for Cash Management products and services, online and mobile app inquiries, and general account or financial-related inquiries