Customer Service Representative

Creative Solutions Services, LLC; South Jordan (UT); On-site; USD 32,000 - 42,000; Part time

Job summary

Creative Solutions Services, LLC is hiring a Customer Service Representative for a contract, on-site role in Utah. You will handle inbound calls about accounts, provide accurate responses, and meet department metrics.

The ideal candidate has at least 1 year in customer service or call center, strong multi-tasking skills, and a professional, service-oriented mindset focused on world-class service. Training is provided for Cash Management and online/mobile banking inquiries.

Qualifications

• 1 year of customer service, sales, or call center experience.
• College degree OR prior contact center experience.
• Ability to contribute in a fast-paced, team-oriented environment.
• Aptitude to multi-task and adapt quickly to change in a busy financial service center.
• Highly professional, career-driven, and committed to World-Class Service.

Responsibilities

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.

Skills

Customer service experience

Sales experience

Call center experience

Multi-tasking

Education

College degree

Contact center experience

Tools

Cash Management tools

Online banking app

Mobile app

Job description

At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative!

Position Type:

• Contract
• On-site

Required:

Preference for 1 of the following:

• College Degree OR
• Previous contact center experience.

• At least 1 year of customer service, sales, or call center experience.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.
• Highly professional, career driven, and committed to World-Class Service.

Responsibilities:

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.