Call Center Customer Service Representative

Russell Tobin; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Job summary

A leading financial services organization is seeking an experienced call center or customer service professional in Columbus, Ohio. This role involves supporting customers with account-related inquiries in a fast-paced environment. Qualifications include 1+ year of experience in customer service and strong communication skills. The position offers structured training, contract-to-hire opportunities, and comprehensive benefits like healthcare coverage and retirement savings plans.

Qualifications

• 1+ year of call center or customer service experience.
• Experience handling high-volume inbound calls.
• Comfort working with account information and following procedures.

Responsibilities

• Handle inbound calls to support customers with account-related inquiries.
• Provide accurate, professional, and timely service.
• Research, troubleshoot, and resolve customer issues.

Skills

Strong communication

Active listening

Problem-solving skills

Education

Associate’s or Bachelor’s degree in Business or Finance

Job description

Overview

Are you an experienced call center or customer service professional who enjoys helping customers and resolving issues in a fast-paced environment?

This is an opportunity to support clients at a leading financial services organization, delivering high-quality account support and building long-term career stability.

Qualifications

• 1+ year of call center or customer service experience
• Experience handling high-volume inbound calls
• Strong communication, active listening, and problem-solving skills
• Comfort working with account information and following procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred, not required

Responsibilities

• Handle inbound calls to support customers with account-related inquiries
• Provide accurate, professional, and timely service
• Research, troubleshoot, and resolve customer issues
• Document all interactions clearly and accurately
• Meet individual and team performance metrics
• Work with a well-known financial institution
• Structured training and ongoing support
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

👉 Apply now to take the next step in your customer service career!