Call Center Representative

Russell Tobin; South Jordan (UT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee discounts with preferred vendors

Job summary

A top-tier investment banking firm is seeking experienced Account Representatives to provide client support in a fast-paced, metrics-driven call center environment. Candidates should have at least 2 years of call center experience and strong communication skills. Experience in banking or financial services is preferred. This role offers structured training, potential for contract-to-hire conversion, and comprehensive healthcare coverage. Join us to advance your customer service career in financial services.

Qualifications

• 2+ years of call center experience required.
• Experience handling high-volume inbound calls.
• Banking or financial services experience preferred.

Responsibilities

• Handle inbound client calls regarding account inquiries.
• Deliver professional customer support.
• Troubleshoot and resolve client issues.
• Maintain accurate documentation of interactions.
• Meet individual and team performance metrics.

Skills

Call center experience

Strong communication skills

Problem-solving abilities

Organizational skills

Education

Associate’s or Bachelor’s degree in Business or Finance

Job description

Are you an experienced call center or customer service professional with an interest in financial services?

We’re hiring Account Representatives to support clients at a top-tier investment banking firm, providing high-quality account assistance in a fast-paced, metrics-driven environment.

✅ What We’re Looking For:

• 2+ years of call center experience
• Experience handling high-volume inbound calls
• Strong communication, problem-solving, and organizational skills
• Ability to navigate account systems and follow established procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred, not required

💼 What You’ll Be Doing:

• Handle inbound client calls regarding account-related inquiries
• Deliver accurate, timely, and professional customer support
• Troubleshoot and resolve issues efficiently
• Maintain detailed and accurate documentation of all interactions
• Meet and exceed individual and team performance metrics
• Gain experience with a well-known financial institution
• Structured onboarding and ongoing training
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

👉 Apply now to continue growing your customer service career in financial services.